8 Years I was a client with VPSLatch since 2011, long before HostDime took them over. They were. Great company who worked tirelessly to help you and make sure their clients were happy. Servers worked great and the prices were reasonable.
When HostDime took over, things became tolerable. The service often had a lot of downtime, support would take hours or days to get back to you and often issues were left completely unresolved.
I fell on hard time before HostDime came into the picture. At which time, I was often late on payments. So an agreement was worked out where my bill would be due later in the month (at that time I think it was around the 7th). After that my account would be suspended. I could get up to 2 months behind at times and it was worked out that as long as I didn’t expect to get beyond that, I didn’t have to worry about termination. Just suspension and possible late fees after the first month. Okay. More then reasonable and fair and it was a huge help.
It was RARE that I’d go more then 2 months and on the few times I did, I contacted them and while I’d have to pay late fees they were happy to work with me.
After HostDime took over, as I said previously, things changed. In September 2018 I started being charged a $10 late fee EVERY MONTH. This was done without warning or notice. I was going through some issues in my personal life and decided to let it go and not bothering arguing it. It was $10. It was one of those “pick your battles” moments and I didn’t feel that $10 extra dollars a month was worth the hassle. So I let it go.
In October 2019, my VPS was canceled without notice or warning. They claim to have sent one but I never received it. I even went through every email ever associated with the account to see if I had just missed it. I had never received one.
The last email I received from them on one email was in September 2019. On the other email it was March 2018. The last email I received (from Sep) was the typical warning that my account would be suspended. I read it, same old, same old. I never received another email after that from them.
In October 2019, my account was canceled/terminated. 8 years of my life and hard work was gone. I’d lost my computer in a fire and so I had no back ups. I didn’t get an email that it would be terminated or that it even was terminated!
I went into my account at the end of October/beginning of November and my typical bill was there. But when I went to pay, I saw it said “canceled” next to the name of my VPS. I immediately contacted them. At which point (several days later) I was told there was a back up and it could be restored for a $50 fee. I didn’t have it at the time. They informed me that this back up could be over written at any time the longer I waited.
On December 2nd, 2019 our home caught fire and we were forced to leave it. We now live in our truck. I contacted them again to verify the backup was still there, as I had been doing frequently throughout the last month. At this point I was told the backup they had wasn’t a backup at all and wasn’t valid and that it never would have been $50 to restore my server anyway. It would have been $500 dollars. I make $771 a month. $500 isn’t a reasonable amount and it most certainly isn’t what I had been told for the last month.
I eventually was able to get a call from them where their philosophy was basically “Too bad. That’s not our problem.”
I had an agreement for 8 years. I had never paid a late fee till suddenly last year. And the the last email I got was about a suspension. NEVER was I even INFORMED that my VPS would be suspended or was even suspended period after it happened! I have no doubt they would have taken more monthly payments from me if I hadn’t contacted them asking what was going on. I don’t think they were would have told me. They have a history of not informing me of issues or changes going on to my account or billing. Especially when it involves money I’ve now noticed.
And I mean, after 8 years they don’t have a single back up? I chose them originally because they did nightly backups and apparently none have been done or kept in 8 years.
I will be contacting both a lawyer and the Better Business Bureau about this.
