I didn't even want to give one star on Support and Reliability, but it's required. but my real score is negative 100 points.

funny tip: if you type "refund" in the chat, it leads you to q&a page repeatedly, even you paraphrase. but once you type "renew" or "purchase new service", assign the human assistant to you right away.

I gave up my server to my ex and I told Hostmontser to delete my credit card info, but they still charged $422 me a year later. and no refund was accepted. I know giving up the server to other people is not safe, but I explained the situation and told them to delete all my info, but still kept my card info and let him use. this is definitely against the privacy policy. They kept saying "We emailed the notification to the primary email" but the primary email and the server is not mine anymore, and how could I know that?

also they allow you to change the primary e-mail of not even your server. I didn't even contact to my ex, but once I talked to ownership@hostmonster.com with my ID copy, they set my email to the ex's server. I also told them that security-wise this is questionable and it's not comfortable to take over someone's server, but they ignored my concern and kept telling me, "to get refund, you need to change the primary email." (Although even after I changed following their rule, they still refused to return my money. such an unnecessary and uncomfortable step for nothing) anyway, according to my case, I don't think they know what the security means.

also their mail server sucks. constantly having problem to sending and receiving. they give you the temporary solution like setting the security lower or MX or SPF, and almost once a month having the same problem, but all they did is giving you the same solution over and over, and no further action was made. Yes, service sucks.

If you still want to get the server from them, all I can say is just good luck.

Websites, emails, database all time has a problem, different with each support agent at the same day. No solutions applied, and repeats each week. Totally poor service. i have this hostmonster account about 11 years ago

They messed up my account and then they put you on horrible wait music while they mess it up even more! I could get NOWHERE with them. They will not let me fix the problem on my end. Am ready to shut down account. Been on the phone with them for 3 hours now! Worse than dealing with Social Security!
DO NOT USE THIS SITE The quality has gone down. They used to be good. NO longer!

It is pretty uncommon that I give bad reviews online, but I'm making an exception here.

I've recommended Hostmonster / Bluehost in the past as a viable option for people looking for cheap shared hosting. I regret it. This company's policies are terrible and absolutely put the bottom line in front of customer happiness. I have a defunct account on Hostmonster. There are no domains currently pointing to it. I thought the my billing information had been removed when I sold my company but my old business credit card was still on file. Hostmonster ran my card for one year of hosting at $443. I called today to try to get at least *some* of that money refunded since I will not be using their service at all and they are charging me for an entire year. But since it is five days after the start of the new year for the account (and only two business days after my credit card statement) according to company policy I am out an entire year of hosting costs. They can't even issue a partial refund for the 12 unused months.

I asked if there was anyone else I could talk to. I asked to talk to their customer retention department. I explained that I don't use this credit card anymore and didn't even get the statement until after the 16th. But they are insisting that it is company policy and there's nothing they can do. So, I unequivocally do NOT recommend their services. I went from a happy customer of almost a decade to a furious former customer over the course of an hour.

This is absolutely not how you run a business.

CONSTANTLY GTETING HACKED / EMAIL ISSUES EVERYTHING. WORST HOST EVER.

In the beginning host monster was amazing, affordable, friendly customer service, fast site, and cutting edge tech. Within the last few years the prices went higher and higher while the service, support, experience fell apart. Massive price increases with no new features. When I cancelled today the customer support rep didn't even ask why? I would think after 10+ years they would at least ask or try to convince me but I guess its too common to care.

This company is fuc king garbage. No support, impossible to use, they have their own rules for how domains are managed, you have to create a hosting environment just to point DNS.

Most unreliable hosting service I have ever used. Their security measures a joke. I would not recommend at all.