Thank you for the feedback, Mina! Sadly, the name you used to leave this review does not seem to match any existing account in our system. Even more so, the experience that you have described does not correspond to the best practices that we use when it comes to providing a customer experience. We'd love to go more into this if we had additional information and a way to positively identify the event and confirm that it really happened. In order to confirm the legitimacy of the review and figure out what went wrong, please provide any identifying information, such as a ticket or client ID number, an invoice number, or even just an email address, that would help us locate your account in our system. This will also ensure that we are looking at the right situation and have accurate and correct data in regard to the feedback. Once we have more information, we will be better prepared to investigate these concerns further. Have a great day ahead! Nicolae Customer Happiness Manager HostPapa Inc.

Thank you for the feedback, Sourav! Sadly, the name you used to leave this review does not seem to match any existing account in our system. Even more so, the experience that you have described does not correspond to the best practices that we use when it comes to providing a customer experience. We'd love to go more into this if we had additional information and a way to positively identify the event and confirm that it really happened. You may always contact us through our website, whether you're a customer or not, whether you have questions or concerns, or whether you just want to say hi! The live chat feature along with email addresses and phone numbers are publicly available on our website therefore, we're really confused on how you weren't able to reach us. If you would ever feel the need to, you can always contact my colleagues via the channels I've mentioned above and they will be more than happy to help you! Have a great day ahead, Sourav! Nicolae Customer Happiness Manager HostPapa Inc.

Thank you for your feedback, Patrick! It saddens me to learn that the renewal cost is putting a burden on your finances. One of our fundamental objectives is to make our services available to all of our clients, including yourself; another is to increase the breadth and depth of our service and support. All new customers receive promotional pricing on signup with HostPapa, this is designed to provide an opportunity to test our services with minimal financial outlay required. Renewals are then priced at the usual rates as indicated on the purchase form during registration, in the HostPapa Dashboard under My Services, and on our website. Promotional pricing is a loss leader and is just meant to encourage clients to test our services and discover what we have to offer. As it stands, the current regular or renewal rate is a fair reflection of the expenses incurred to provide top-notch web hosting, outstanding customer service, and innovative technological solutions. Additionally, it allows us to develop and improve our services even further for our customers. In the event that you need to cancel or transfer a domain name, you may do so hassle-free inside the HostPapa Dashboard - My services section of your account at any time. If you would like help with any of that or any other concern, please reach out to our support channels and my colleagues will be happy to help you. Have a great day ahead, Patrick! Nicolae Customer Happiness Manager HostPapa Inc.

Thank you for your feedback, Yann! I just wanted to take a moment to thank you for being our beloved customer for over a DECADE! Ten years is no joke and we would really love to thank you from the bottom of our hearts for this. I hope that we will be able to continue our journey for another DECADE, and who knows, maybe even for the next DECADES! I also wanted to take a moment and shed some light on the entire situation. You are currently hosted in a shared hosting environment. As the term 'shared' implies, the server resources are equally divided between all the accounts hosted on the server. This means that one account receives only a portion of the server resources (limited resources). Exceeding these allotted resource limits will negatively impact the server, leading up to server slowness and, potentially, server downtime. I am afraid that we need to avoid that from happening as this will negatively impact all the accounts on the server. One of the methods we use is to contact our customers who are exceeding these limits and offer them a few solutions. Two of them are to optimize or reduce resource usage, or to upgrade to a higher plan which offers higher resource limits. Furthermore, exceeding the allotted resource limits is also a breach of our Terms of Service, therefore, we do everything in our power to help whenever possible with this. If you would have any concerns or questions on this, please reach us via our support channels and we will be more than happy to help you. Have a great day ahead, Yann! Nicolae Customer Happiness Manager HostPapa Inc.