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It is rare today that a company provides good customer service. It is almost impossible to find great customer service Newtek is my only vendor that provides EXCELLENT customer service.
Today I called into Billing with a question. Daniel took the call and very quickly solved the problem.
Then, I off-handedly asked him a non-Billing question. He graciously took the question and answered it. He was AWESOME.
If Newtek could clone Daniel and offered to sell the clones to other companies the stock price would triple.
Thank you Newtek management for hiring and retaining folks like Daniel. I have never been disappointed with Newtek Customer Service in 23 years.
We woke up to the news of 900 dollars in overages charged to our account (30 dollar monthly fee) because some of our files were backed up multiple times and exceeded the data allocation. Days and days of calls did not resolve anything. They are playing hard ball, refusing to compromise and giving us horrible customer service. We are looking for another provider and so should you.
Formally Chrystal Tech, it is a good web hosting with good support. However, February 2018, it lost their name server domain name caused thousands of website to shut down.
Run Away is right! I was a customer for 11 years. Great product and service right up till October 2017. EVERYTHING went south at that point. My server was down constantly and I got a different answer every time, even contradicting explanations. Then they lost their name servers. I could not get away from them fast enough.
I have been a Newtek customer for many years. Currently, I have VPS and shared hosting services with them. This Spring they had a major melt-down... my VPS was GONE for over a week. YES GONE - as in down, nothing there anymore.. They were unable to restore any of my sites to another server either during this time, so I had 15 + customers with sites down, lost 3 bids and spend countless hours trying to get sites up and running on the shared side of their services... it was a nightmare... then last night/this morning they had a 'Carrier Circuit Outtage" that caused problems again... The people who answer calls and work support are fantastic but their relieablity is crap.
I have the exact same experience with Newtek. I have been with them for over 10 years and this past year they have gone to crap. I have sites going down regularly and I pay for "managed support" which is complete BS because they have NO CLUE WHEN YOUR SERVER IS DOWN!!! I have to call in and tell them. None of there managed services work. If you are looking for stable hosting STAY FAR AWAY FROM NEWTEK!!!
Agree with the general sentiments in most other reviews. Newtek used to be terrific, both customer service and technical infrastructure, performance etc. After they had the meltdown in February, everything has gone to dregs, even the customer service reps have become rude, edgy and arrogant. I have begun the mass migration of the 20 websites currently hosted with Newtek to other hosting services. Incidentally, I had the same type of experience with HostMySite several years ago.
I have had the same experience as others are reporting here. My site and FTP have been up and down intermittently over the past five days. I plan to move to another hosting firm. Need to do some additional backup first. However, FTP keeps going down during download. Its not just FTP. My site goes down and cpanel willl not come up. This tells me that Newtek is experiencing a major outage when this happens. Tech support does NOT respond to emails.
Agreed with all the negative trends re: NewTek Web Hosting. Another major DDOS attack in autumn 2018 has caused issues with cPanel sites - of my 10 sites, 4 have had serious downtime over the past month, less than 90% uptime seems to be the norm. Too bad, they used to be a decent company, as SBA and CrystalTech. I have begun moving sites also...
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