A2 Hosting mot Hetzner Online 2019

support, their customer service has been quick to respond and is always able to fix my issue, even when the issue falls outside the scope of A2 Hosting services. I highly recommend them.

company is hated, but they are really ok..

2 exec whom I know. I purchased a triannual plan sight unseen for my client hosting.
There's a LOT of stuff that could be better. For starters, the WHM/CPanel setup does not allow for me to connect to my GDrive to back up the /home folder as my old ASO did. Also, I cannot quickly access PHPMyAdmin from the WHM level to get into multiple databases at once (good for importing data between accounts if there's a need).
I have my own set of custom nameservers set up that I cannot use for new accounts created because something is not configured correctly and it takes a couple of trips to the support ticket system to get the domain to point to the host. It's a major PITA when you've got several sites to build and want to get the domains resolving for things that depend upon the domain name, such as a WP install. Yes, "a couple of trips" because the "guru" who initially helps me ends up being the "trainee" and I have to make at least two trips for it to resolve correctly.
Many times I'm in the support chat and see "You are No. 1 in the queue" and then I get bumped back to No.3, then 2, then 1, then 2 again, etc. Not sure if this is a bug or a feature or a ploy by marketing to make me feel like "shoulda bought the "priority service package"...
I kinda wish I'd done more research before I so blindly trusted the word...of someone I trusted!
Probably gonna be moving again soon and getting a refund on the term I've not used so far.

SSIBLE UNTIL PAYMENTS HAS BEEN MADE.
Hetzner GMBH DID DISABLE MY ACCOUNT making it unacceptable, asking me to pay for WIRE/BANK/SWIFT TRANSFER instead of PayPal of usual credit card payments.I've already paid by PayPal 20 euro and they're known of that.I wanted to pay with my credit card as usual BUT THEY'VE ASKED ME TO SEND a photocopy of my passport and my national ID. I do refuse it COZ THEY HAVE NOT RIGHT UNDER EU CONSUMER ACT TO ASK FOR ANY CLIENT's personal documents. I've been told then to pay through PayPal if I am not GOING TO SEND THEM PHOTOCOPY of MY PASSPORT AND NATIONAL ID CARD.
When I told to their technical support I was late in payments due to family and health relating problems that made my credit card and PayPal unavailable for a couple of days, HETZNER SUPPORT answered me "The only way to pay for the bill is wire/bank transfer".
I DO NOT WANT TO PAY WITH wire/bank transfer EVER. Because I am not :
-A scammer, I am IT professional for over 2 decades,I did not take hetzner hosting for scamming,it was just a LATE of 5-6 days after invoicing me and THEY INVOICING ME after 13 days, not for 30 days the invoice was genereted as I've been using their service for 30 days,although it was just 23 days.
I've set up my account with them on 02nd of December 2019
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Dear Mr Cakic
Thank you for your order B20190902-1372028 from 02/09/2019 21:06 CEST.
Login Details
The Linux installation for your server EX42-NVMe #1068436 (88.99....) is complete. You can now access the server via SSH2 using the following details:
IPv4 Address: 88.99......
Username: root
Password: .........
You can access cPanel/WHM via your browser using the following details:
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I've been invoiced in 13 days only on 15th of september 2019.
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Dear Mr Ljubisa Cakic
Enclosed you will find your current invoice R0010120312 in PDF format.
The invoice amount is € 217.06. The amount of € 20.00 has been charged to the credit balance on your client credit account. The remaining amount of € 197.06 will soon be debited from your credit card.
To view and print the invoice a PDF reader is required.
If you have any further queries, please reply directly to this email.
Best regards
Your Hetzner Online Team
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Dear Mr Ljubisa Cakic
Unfortunately, we have not received payment for your first invoice from you.
Would you please pay the amount due now via credit card.
Please use the link accounts.. to complete the payment via credit card.
Should we not receive payment from you within the next two days, your server will be locked until payment has reached us.
Best regards
Your Hetzner Online Team
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When I try to login to my account is says"Account is disabled".
I've explained to their tech support that is against the German and EU law TO BAN SOMEONE's account due to late payments.Somebody might be in healthy problems,somebody might be in legal problems,somebody might be absent not for personal quilty. Hetzner treats each client as a criminal.
I did even not done anything to servers.
They've just disabled my account ASKING ME TO PAY from local bank via wire/swift transfer.
I WILL NEVER EVER PAY WITH WIRE/SWIFT transfer.
I am regular citizen that lives and resides in Europe not in Africa,I am not a criminal and I've asked to give me access for my account they DO NOT REPLY AT ALL.
I will expose my experience with them until THEY UNLOCK MY ACCOUNT.
I will start my own website exposing my case TILL THEY UNLOCK MY ACCOUNT AND ALLOW ME TO PAY as any other web hosting EU and worldwide provider do.
This is not about their quality of their service.This issue is about breaking EU law regarding client's and customer RIGHT TO BE A CLIENT.
The worst company in Europe for dealing with people regarding their client's rights.
Servers are ok but the people working THERE ARE NOT OK.
Ljubisa Cakic
Belgrade
Serbia
15th of october 2019
my client account number is:
K0740388219
I do freely expose it because I AM 100% CLEAN.I AM NOT A GANGSTER BUT THEY TREAT EVERY CUSTOMER AS A GANGSTER.