A2 Hosting mot SecureRack.com 2021

d space for my core business machines, so I could improve productivity and revenue.
I appreciate the fair prices, the good and competent support as well as the fast performance of servers and connection. Furthermore, all data remain in Switzerland which makes me capable of printing sensitive documents from financial institutes that underlay Swiss data protection law.

issues for their PostgreSQL hosting.
This is the 11th day of our purchase and we've not been able to get any satisfactory resolution for our issues. All we get are arbitrary, vague and arrogant replies. The support staff sucks and their response sucks even more. We dialled the local India support number but no one responds; all we hear is their irritating IVRS which blabbers a lot and then gets disconnected. We had to make an international call to the US Support number. We spoke to 3 agents, everytime a different one. All they could do was escalate the issue. Till date we have no resolution and this is very shameful on the part of A2 Hosting to fool around customers. This was not the A2 Hosting that I knew earlier. Earlier, they were very professional and now some jokers are just warming the seats doing nothing.
Totally incompetent and incapable support system. They only give support by "Tickets", and have clearly said that they cannot give telephonic support or by remote connections to my machine so that we can resolve issues. They're simply not interested in resolution of any issue and are wasting people's time and money. I wouldn't ever reccommend A2 Hosting to anyone ever in my lifetime.
See the attached transcript of all the communications happened via tickets. This highlights the incompetence of A2 Hosting. I have deliberately not sanitized any part of the transcript so that what we say can be verified and validated as the truth.

R informing us that we have a couple of months to move to a new service because the service will be discontinued. Not to mention the outages we experienced - which are never explained!
Here is the email:
Dear Sir or Madam
For strategic reasons, our company decided to retreat from cloud service. Therefore, our cloud services «SecureRack vDatacenter» will be terminated by March 31st, 2017.
Please make sure to backup or transfer your data to alternative servers by then. We recommend the comparison portal www.cloudorado.com which provides a vast overview of cloud service offers.
As from January 1st, 2017, it will no longer be possible to place new «SecureRack vDatacenter» orders. Existing services are still available free of charge until March 31st, 2017. We recommend you to transfer your data as soon as possible, as all data and servers will be deleted irrevocably on March 31st, 2017.
If you have any questions, please contact us by phone +41 44 512 88 88 or E-Mail info@securerack.com.
We thank you for your understanding.
Kind regards,
Your SecureRack team
SecureRack by
Backbone Solutions AG
Chaltenbodenstrasse 4b
CH-8834 Schindellegi
Switzerland
Phone +41 44 512 88 88
info@securerack.com
www.securerack.com
Great job!! Why did they take our business if they knew they will be closing down the service? We had to re-pay the app developers and DB admins to move everything to google cloud - NOT CHEAP FOR A SMALL BUSINESS!