The one thing that is important to me is getting help with my website. They have great support articles and they are always helpful when I need it!
Happiness Oshobu
5.0
100% customer centric
Customer service is always on top of my list when it comes to choosing a web hosting provider. After trying several providers, I can vouch for TFhost ...
and I would rate them 10/10 for their top class support and service. They know how to keep the customers happy and get more business through word-of-mouth.
IMH Shared Email Servers End Up In Spam Databases, Causing My Email to Be Rejected
I've been an IMH customer for 10 years and been generally satisfied with their service. But over the last six months, I have been getting increasing ...
amounts of email rejected by yahoo, aol, mac, outlook, and others because IMH's shared email servers have been registered in various spam databases, including SpanHaus.
Over these last six months I have filed numerous tickets with support, seeking a solution. Support, each time I file a ticket, "rotates" the email server IP address. Things work fine for a couple of weeks, then the new IP address ends up in a spam database and I start getting rejected emails again. This last time, it was only two days after I filed the ticket that I started getting rejections.
IMH support has been no help. Their "solutions" are:
1) Keep filing tickets each time I get a kick back and they will rotate IP addresses.
2) Upgrade to a VPS package at $140 more per year and with resources I don't need.
3) Move my email to Google Gsuite.
What they haven't been able to do is tell me why they cannot get their email servers out of spam databases. I can only guess that this is because they are hosting spammers and not doing a good enough job of blocking them. Doesn't matter, I need a new ISP.
Unfortunately the server has repeating downtime.
Customer Support refuses to give answers and mostly focuses on promising they are doing their best t...
o maintain a 99.9% uptime, which is very far from the truth.
I suffered downtimes that lasted for 18 hrs. Very much not recommended.
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