impressed by the breadth (and speed) of their electronic scope
I was first of all impressed by the breadth (and speed) of their electronic scope - at least triple redundancy. That was a major point that was capped...
by their 24/7 service capability. That was further enhanced by the professionalism of their staff, Jacke and his associates. I normally do not write glowing enhancements but, in this case, I do not hesitate to do so unreservedly. I have been recommending Premium RDP (and Jacke) since we started dealing with them.
Long story short. I spun up a few VMs in an attempt to get sequential IP addresses. The next day I found they limited my account to only allow 1 IP ...
address per VM and didn't tell me why. I tried contacting support, billing and then sales but nobody could tell me why I was on a "limited" account. They insisted that I provide my drivers license before they would speak to me. I don't give out my DL to anyone especially when I did nothing wrong.
I then complained on another website and they asked me to contact them directly. Then they went silent, so when I complained again they sent me a message stating I had violated their acceptable use policy and then terminated my account. Their policy is vague and can be used to terminate anyone for any reason.
I still have no idea what my original "infraction" was and was told by several employees in my phone calls I had done nothing wrong. It's my person opinion I am being punished because I complained publicly.
I was treated unfairly throughout this entire process and YES I will go somewhere else. But, not before I let everyone know how I was treated.
I have given support 1 star for their unwillingness to communicate and reliability 1 star because it took ME making phone calls and tracking down what was happening when they limited my account. They didn't other sending me the email to let me know there was an issue until AFTER I complained online.
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