The experience my partner and I have had with TMD Hosting has vastly exceeded our expectations of a website hosting and domai
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n service. Before deciding on TMD, which neither of us had heard of--I knew a few "big"names--we came across various issues, such as limitations of content, poor customer service, lack of options, and overpriced services. TMD Hosting excels tremendously in all of these categories, and in addition their REAL LIVE 24/7 customer service that was ALWAYS instant, each employee truly went above and beyond what was even required of them. Due to various reasons, we had to change our hosting plan (which was made easy by helpful suggestions and generous offers by their team) to a more limited one for a period of time as we had to slow down on our website and deal with some real life issues and save some extra money. As someone who had very little experience in creating a website, I was extremely grateful that their services come with dozens of included, partnered, and suggested add-ons and services. Not only that, but they would install anything for us if we were having difficulty, and help us in any way possible--with their live chat responding in just moments, and their tickets being kindly and thoroughly handled always within about 24 hours or less for more complex issues. I never spoke to an automated bot, even to get to a person, I just requested someone and there was a live person helping within seconds. They made a complex and intimidating process seem possible and enjoyable, and it truly felt like their number one goal was for us to achieve our goals and feel supported. I never felt like money was a motivator--quite the opposite--with them offering things such as pro-rating our plan when we switched server sizes, and working with us even further financially when we recently had to take a little time away from our website development. From the very start, I felt able to share any detail necessary of our website's goals without a feeling of judgment--rather one of excitement and support. Everyone with whom I interacted on their team was always eager to assist with even the most rudimentary questions, always feeling like no question is a stupid question. We have had to take a bit of time off currently from our subscription and website endeavors, but they completely worked with us in every way possible and gave us great choices to save on $$ and keep everything we wanted while still getting more than we thought we could. I actually made sure that I would be able to return to them in a few months time, as I don't want to work with any other hosting company. Overall, they are a company that has a truly human feel, and that values your goals no matter the size or type. It is not often that I get that feeling from a company these days, and I almost never write reviews, but I was compelled to let people know about TMD Hosting, as they stand out significantly from any other company I have dealt with. Thank you TMD, and I can't wait to be back working with you and your employees again soon!
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