There are several uptime claims provided, including a 100% uptime guarantee on their collocation services for power.  They also have a 99.9% guarantee for VPS claims.  Their data center is state of the art, with fully redundant power and internet connections, which helps customers to avoid any unexpected downtime.

All their hosting packages include daily backups, which can help customers recover in the event that there is an outage.

Looking through their hosting packages it is easy to see that they are not targeting one specific type of site.  They have packages for people at every level, and in almost all cases the packages come with everything you’ll need already included.

Their entry level hosting is a shared service.  They have several different packages to choose from, including some unlimited options.  According to many current customers, the reliability of these packages is quite high, which is a good indication that they don’t overload their shared servers.

They also offer VPS hosting (both standard and cloud VPS) for the mid-sized sites and dedicated packages for those who need the added power.  For the dedicated servers, you can either create your own custom build and have it set up for you, or they have some pre-configured options that they call ‘quick servers’ so you can get your site up and running fast.

They do have some nice perks such as having the option to have your MySQL database installed on a SSD drive rather than a traditional option.  This can help increase speeds and reliability.  You can also get nice reseller options and the choice of Linux, Windows, OpenVZ or KVM.

InterServer provides live chat and phone support through a toll-free number 24 hours per day.  They also have a nice internal ticketing system that is easy to use and gets fast responses from their skilled team of technicians.

If you want to try to do things on your own, there is some good self-help content available on their site and user forums, but they aren’t too active from what I can tell.

Interserver doesn’t really stand out in any way when it comes to their hosting prices. Every package from their entry level shared services to the dedicated servers seem to be right in line with what you would find at other hosting companies.  The one nice thing is that they have plans at virtually every price point so people can find a service that works for them at a price they can afford.