Användarrecensioner för Verio

Unprofessional, Poor Response Time, Lazy Technicians - IF YOU WANT TO GROW YOUR BUSINESS STAY AWAY!

Använd tjänst: Delade servrar

We had several domains that needed to be transferred from the "Old Verio" to the "New Verio." (Verio was recently acquired by The Endurance International Group). The migration was one major headache, and cost us time and money. Ve... Läs mer

rio promised that the migration would be seamless and automatic if we prepared our websites for migration by a certain deadline. We did our part only to find out that Verio could not deliver on its part. The migration was 5 weeks over the deadline and we ended up doing most of the detailed leg work ourselves...basically it was a manual migration with virtually no help from Verio.

Once our sites were online and ready, we went to work growing our sites. Our site visits went from 2,400 visits per month to around 89,000 unique visits per month. We originally purchased the Verio Enhanced Hosting which was supposed to have "Unlimited Disk Space" and "Scalable Transfer/Bandwidth" for our small business. With the rapid growth came the expected increase in bandwidth. We monitored our data use utilizing Verio's Control Panel which gave us snapshots of our disk usage, bandwidth usage, visitor statistics, backup etc.

Without warning, two of our major sites were shut down at 7:45 AM during one of the busiest times of the year. We were expecting heavy use of our sites, advertisers had paid their money to advertise on our sites weeks and months in advance. When we inquired about this issue, we found out that Verio had already opened a ticket on this issue and it took Verio 8 hours to respond to its own ticket. We were informed that we had exceeded our bandwidth and two of our major sites effectively shut down (the permissions were changed and php files turned off). We were given no email or phone notifications, the back end website controls page basically gave us a "false reading" and no indication that there was an issue. This happened in spite of the fact that we had purchased the "Verio Enhanced Hosting" with "Unlimited Disk Space" and "Scalable Transfer/Bandwidth." We were not given an opportunity to address any web internal issues (if there were any in the first place - there was no report given) and were given a "blanket statement" from the call center in the Philippines that it would take up to 48 hours for their technicians in Arizona to look at and address this issue. The technicians in Arizona had our ticket for over 24 hours and promptly closed at 5:00 pm with no resolution.

We have had to refund thousands of dollars to our advertisers in order to preserve the damaged relationship. This issue was devastating for us as a small business and Verio has done nothing to work with us to remedy the issue. They were paid for hosting services for the year and they do not seem to care about their customers. Their marketing and sales persons pay lip service to quality control and service, but the reality is very different. We will be taking our small business elsewhere.

David D.

USA

Pålitlighet 2.0
Priser 2.0
Användarvänligt 2.0
Support 2.0
Funktioner 2.0

2.0

Verio is the absolute worst host you could choose.

Använd tjänst: Virtuella privata servrar

NTT Verio used to be a good provider, and by that I mean in the late 90's. Somewhere along the way they started outsourcing their support, which then became horrible. Fast-forward to 2016 and NTT sold off Verio to Tucows. My hopes... Läs mer

Steve M

USA

Pålitlighet 2.0
Priser 2.0
Användarvänligt 2.0
Support 2.0
Funktioner 2.0

2.0

STAY AWAY FROM VERIO!!!!!

Använd tjänst: Dedikerade servrar

I cancelled my service after ten years of hosting with them. They still charged me $824 for the next year's hosting, DESPITE CANCELLING!!!!!! They refused to refund my money. I have issued a chargeback with the credit card company.

Se liknande webbhotell

Totalt Funktioner Priser Pålitlighet Support Hastighet

Alastair Gordon

Kanada

Pålitlighet 2.0
Priser 2.0
Användarvänligt 2.0
Support 2.0
Funktioner 2.0

2.0

Hjälpsam (3)

Verio is a disaster. Useless, untrained, lying offshore support will kill Verio.

Använd tjänst: Virtuella privata servrar

Verio has destroyed my website as a result of its utterly incompetent migration process. Many days of the same lies from support agents, and still my websites are still dead.

Verio is now one of the worst-rated web hosting prov... Läs mer

Hjälpsam (3)

Tim Ford

USA

Pålitlighet 2.0
Priser 2.0
Användarvänligt 2.0
Support 2.0
Funktioner 2.0

2.0

Hjälpsam (1)

Poor Quality, Poor Service, Poor Everything

Använd tjänst: Delade servrar

I had a hosting account with Verio until 11/28/2016. Verio sent me an email in October of 2016 stating that they were changing servers and that they would not move my website to the new server and that I had to move my website on ... Läs mer

my own. They gave me a timeline to move my website to their new server or my website would be permanently deleted. I do not have the proper software to move my website from one server to another and would not know how to go about performing this task. Since Verio would not move my website to their new server and I could not move my website to their new server, I created a new account with a web host that offered to move my website from the Verio server to their own server. I had the new hosting company perform the move to their server in November 2016. I then contacted Verio on 11/28/2016 to cancel my account with them. I spoke with a representative and was told that my account was "closed, deleted and I would not incur any future charges". I have the original email saved on my computer stating this very same detailed information. I will be more than happy to forward that email to anyone that wishes to view it. On 01/04/2017 I noticed a charge from Verio on my bank statement in the amount of $44.95. I immediately tried contacting Verio on 01/04/2017 in order to remedy this matter. I sent a total of 5 emails, made 9 phone calls with no answer and attempted their "Live Chat" 10 times...all with no response. Today (01/06/2017) I finally reached someone via "Live Chat" after my phone call went unanswered yet again. I explained my situation to the representative and was told that my charge "would not be refunded". When asked why this charge would not be refunded and after waiting several more minutes, the Representative ceased to respond and I was forced to close the window. I feel sure that Verio will continue to charge my credit card every month. All I want is to have my account canceled, my information deleted from their system, not have my credit card charged in the future and most importantly I need the charge placed on my credit card on 01/04/2017 to be refunded. Since Verio obviously refuses to work with me, I feel that I must take further action. Any help that the Colorado BBB can provide will be greatly appreciated. Thank You for Your time.

Hjälpsam (1)

J M

USA

Pålitlighet 2.0
Priser 2.0
Användarvänligt 4.0
Support 2.0
Funktioner 2.0

2.4

Stay far far away

Använd tjänst: Dedikerade servrar

Verio recently tried to migrate to a new system. In doing so they deleted all of our DNS entries, put all our domains as parked. They then wanted me to go fix it all. After I got it all put back together it still does not work. Th... Läs mer

Phillip A Langefeld

USA

Pålitlighet 2.0
Priser 2.0
Användarvänligt 2.0
Support 2.0
Funktioner 2.0

2.0

These guys are ...!

Använd tjänst: Molnservrar

I had been a customer of Apollo - their predecessor for 16 yrs. I typically renewed in 3 yr increments. These new guys never sent an invoice - just cut off my service without warning when I didn't realize it was up for renewal. Th... Läs mer

Timothy Flood

Where did you move to? Any advice would be appreciated.
I maintain an ecommerce site going to zero sales with their migration.
Average page load time changed from 2.8-3.2 seconds to 35-45 seconds.
Not sure what there new equipment is but its obviously a major downgrade in capabilities.

19 januari 2017 12:07

System Savvy, Inc.

USA

Pålitlighet 4.0
Priser 6.0
Användarvänligt 4.0
Support 2.0
Funktioner 4.0

4.0

Hjälpsam (4)

This Expert Review Is Uninformed

Använd tjänst: Delade servrar

I would have to question whether the expert review was really done in 2016 and whether the expert really had an account there - EVER. NTT SOLD Verio in 2015 to the Endurance International Group and Endurance "merged" the flailing ... Läs mer

Hjälpsam (4)

Deb Malik

Migration to their new platform has been an absolute nightmare. Ignorant tech support (if you can reach them).

16 januari 2017 18:02

trumpeter

I am currently experiencing the migration nightmare you refer to. Originally signed with Best Internet in the '90s with a shell account to service email to my private domain. Bought by verio at some point. Worked acceptably well...Läs mer

12 december 2016 04:02

Andy

I agree with you. I am Verio for many many years since iServer days. I am a VPS plan. This time force migration was a disaster. My websites we down and out of email for several days. The migration instructions was not clear and ke...Läs mer

9 februari 2017 10:43

David

I went with a2hosting.com, but I don't recommend their non-cpanel VPS for novices as there's not much support. If you want to use a cPanel implementation, they provide more support. For the couple of times I did call them, the hol...Läs mer

17 februari 2017 12:40

Priser

Service	Prisklass

Delat webbhotell	87 kr - 262 kr	Se paket
Virtuella privata servrar	262 kr - 1 223 kr	Se paket
Dedikerade servrar	2 402 kr - 5 232 kr	Se paket

Tjänsterna & priserna är tagna från www.verio.com

Verio Expertrecension 2017

Skriven av: Michael Lavnduski

Verio betyg

Pålitlighet

10 / 10
Priser

9 / 10
Användarvänligt

9 / 10
Support

9 / 10
Funktioner

10 / 10

9.4

i betyg av Michael Lavnduski

Expertrecensionen har inte översatts till ditt språk. Hjälp vårt community genom att skriva en användarrecension på ditt språk.

Many great options for new or growing websites

Verio is a well-established company, and a wholly owned subsidiary of NTT Communications, which is a telecom company. This has some perks, such as the fact that they are on a very reliable IP network through the telco portion of their business. It also has some concerns for some people, specifically the fact that this isn’t their main business focus.

Overall, however, they seem to do a great job with hosting. They have packages at all levels ranging from shared to dedicated and even have a nice e-commerce focused site for businesses that want to do sales online.

Verio is also focused on offering a lot of little extras, many of which are free. Overall, this is a very nice hosting company that will allow you to grow your site from where it is now to as large as you can make it.

Uptime & Reliability

99.9% uptime guarantee

The uptime with Verio is quite good. They offer a 99.9% uptime guarantee, even on their shared hosting packages, which is nice. They also provide free virus, security and other benefits that will help keep your site up and running smoothly.

Overall, it is unlikely that you are going to run into any significant problems, and if you do, they will be fixed quickly so that your visitors don’t witness any downtime.

Features

Many hosting packages with lots of nice features available

You’ll have a lot to choose from if you select Verio for your hosting provider. In fact, they have so many packages that it may become confusing for some people with little experience with web hosting. Whether this is a good thing for you is all about personal experience and preference.

Their shared hosting options come in multiple packages depending on your specific needs. Most of them are limited on the amount of disk space and bandwidth that you can use, but purchasing more isn’t too expensive. They also offer an unlimited plan.

The next type of hosting that is listed is an e-commerce focused plan that includes some setup and help with selling yoru products. This is a very easy to use option for anyone who wants to implement a nice e-commerce platform but doesn’t have the time or resources to create a custom one. It includes free web design tools as well as some marketing help.

You can also opt for a VPS package that can be either Windows or Linux. They offer advanced security, virus protection and backup options that will help to keep your site up and safe. You can add RAM or disk space as needed on their VPS packages, which makes it very easy to keep your site up and running.

Finally, their dedicated servers are all Linux based and come in a variety of configurations. Their advertised configurations come in just 2, 4 and 8 gigs of ram, which may not be enough for some customers. They are also limited in bandwidth to 1, 2 or 3 TB. You do have full root access so you can install any application without issue.

Support

Good support and self-help available

The support teams are very qualified for helping all types of problems, which is essential for companies offering this many different hosting options. One potential downside is that they don’t have 24/7 live support for all packages. You can use their online ticketing system, which will get you the help you need, but many people prefer the live support.

They do have a nice knowledge base to provide some self-help tools. Overall, the support they provide is good and will help to ensure you don’t run into any long term problems.

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