Great potential but serious concerns about reliability and change management
I'm renting a first VPS since April 2023. The performance in terms of compute, io and network throughput are well above the competition for very attractive prices. The panel is very convenient to use and offer nice features, such as virtual KVM or host level stateful firewall.
However, recently the service has become flaky. On June 14th 19:00 UTC, the company faced a major blackout that lasted 6 hours, during which all the hosted services were unreachable, including even the BlazingFast website, panel and authoritative NS. A similar situation happened on June 12th 17:30 UTC for 3 hours.
Then, on June 18th, legitimate IPSEC traffic started to be randomly blocked, preventing my VPS from reaching its backends, and as a consequence rendering it pretty much useless. I opened a ticket the same day to which the support replied the issue was related with DDoS protection and should be fixed soon. Later, the ticket was closed with no further explanation, but the issue wasn't resolved, it is still there today despite having reopen the ticket a day ago. Obviously a disruptive change was rolled out without informing customers of new restrictions, and the team hasn't been able to troubleshoot or rollback 6 days after it was reported.
In the aftermath of this i have started looking for another provider to help me keep meeting my reliability goals. I would speculate that the company is currently faced with challenges that impair its ability to deliver a reliable service and rollout orderly ops. In any case it is better to avoid them for the time being, until the situation comes back to normal.
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