ChemiCloud mot HostGator 2021

ider, they feel like an extension of your team and always try to do their best to help you.

Web Design - www.pixelperfectwebdesign.com). They have been super responsive whenever I have had questions or needed their help on the backend. The quick chats on their website are super helpful. I have read a couple reviews about problems with their pricing, so if ...

even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.

2021 one of my websites on a different server provider for some reason went offline. It is still offline as of April 2nd 2021. When I tried to access my website it showed error "DNS address could not be found. Diagnosing the problem."
All of my websites' domains were registered using Hostgator. But I rent dedicated server from a different hosting provider that I am very satisfied with to run all those websites from. All websites have Private nameservers that are working perfectly, have similar settings etc. But this one that I registered a month ago went offline for no obvious reason or change of setting on my side. I did not change anything as everything was perfectly functioning.
At first I thought that was a server issue, not Hostgator where my domain was. So i contacted hosting support describing the issue.
When they did their testing they told me there was no issue on server side and that the issue with DNS error had to be debugged by hostgator fixing the glue records.
I contacted Hostgator support explaining the issue and providing the reply from my hosting provider support. They did some tests as they assured me and said it has to be fixed on server side.
I went back to contact the server support telling them they have to fix it as hosgator insisted they did not see any problem with the domain.
The hosting support provided me with more evidence, test results to help me see what the problem was and that Hosgator had to fix that.
I contacted hostgator again and send them all copies of technical test results I received from the hosting provider. They told me they checked everything but the still insisted again the issue had to be fixed by the hosting providers. I felt like a soccer ball they kicked me here and there and did not want to dig more to debug the issue having the results they should come up with on their own but they were too lazy and not willing to help and fix the issue. I contacted them 6 times. The last time I sent them even more test results in chat. I was assured the issue was located and they have escalated the issue to a senior admin or something. They asked for my hosting provider support email to contact them and fix the issue. I did provide them what they asked for. Also they assured me that since the issue was located I had to wait only max 4 hours until my website would be alive again. I waited 8 hours. Nothing had changed. The website was still offline.

I was sure they were playing with me and lied all the time. So I contacted my hosting support to see if they could help me do something else about it.
After that I decided to transfer all my domains from Hostgator as I was done with them lying all the time.
Now I am in the process of transferring my domains to my current hosting provider who have never let me down and was very prompt to solve issues and always walked extra mile with me. They deserve my money.
I do not recommend Hostgator. Their support is outsourced to people who have zero respect or care about you being their income source/client. Every time they contact me they say something we had discussed previously as if I never talked about it with them. I do not want to deal with Hostgator and have my online business killed by Hostgator outsourced stuff.