I have been their customer for over 10 years. They host all my company emails. During this process, problems often came up. The worst happens right now. On Dec 20, 2021, I saw three new emails in the notification on my phone.
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I didn't click them and when I accessed my email around 5pm, my inbox is empty! Tens of thousands of emails for the last 10 years have ALL GONE! I have been calling them and talking to 3-5 technical helps. Every time they asked me the same question to describe my problems. Then told me they don't know where my emails went. The worst is - they told me all spaces in the domain is taken so I can't receive any new emails but they don't know what takes the space because my inbox is empty!!! I'm stuck here for 30hours, that we can't receive emails, we can't send emails, and we can't retrieve any old emails. At the meanwhile, we can't use their back up emails in their server because there's no space in the domain to retrieve the emails their server has saved up to Dec 17!!!!! Their solution is to ask me to upgrade my plan to expand my space. What an unreasonable and irresponsible ask of me! They told me they don't know where the problem is but I have to pay more to get my old emails back. I can't believe it. I'm left in the limbo and my whole company work has to stop because of malfunction of the emails. We can't even send a Christmas card because we can't retrieve any of our client's email address! They told me to call me back today but I have been waiting till now nearly 10pm. Nobodycalled. The tech help keeps saying they have to escalate to higher support and so far I don't see any difference this higher support has brought. All the answer I got is , we don't understand what happened, and if you want to resolve, you have to pay more... God! Who can help me here? I can't imagine the disaster of losing all our 40k-50k emails for the last 10 years! PLEASE HAVE MERCY! Please stop the money driven greed to sell more and more when you should step up to take responsibility to help your clients! I need your help to expand our space free immediately so we can receive emails now. Then you need to solve the technical question what takes up the space. If you can't locate the problem, then it's your responsibility to offer me additional spaces as much as I have purchased so we can download our old emails and resume our normal business! PLEASE!!!
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